How to Make and Cancel an Appointment

 

You can now use the internet to book and cancel appointments with your GP using Patient Access.

BOOK APPOINTMENT ONLINE

To register for this service, please click here.

 

 

How to book an appointment

There are several ways to book an appointment

  1. Call the surgery choose option 1 and use our automated 24 hour appointment booking system.
  2. Use Patient Access the online service that allows you to book, confirm, amend appointments as well as access to your medical records including results and order repeat prescriptions.
  3. Call the surgery and speak to a receptonist.
  4. Book an appointment at our Reception. 
  • Routine (non urgent) appointments are available from 8am every morning bookable on the same day only, by telephone,  the automated phone system , through the on-line booking system (Patient Access) and in person at Reception. 
  • We do not offer a  walk-in service.
  • If you come to reception to make a same day appointment prior to 8am you will be asked to queue until 8am when the appointments are released.
  • Once ‘on the day’ appointments have been filled any clinically urgent patients are triaged by the Duty Doctor.
  • Pre bookable afternoon appointments are available Monday to Friday from 10am. 
  • This will not apply to ante-natal appointments—which will continue to be made in advance 
 

Urgent Appointments

When you call us, our reception team will endeavour to make an appointment for you to be seen by an appropriate clinician.  If they are unable to offer you an appointment for an urgent condition our duty doctor may either consult with you over the phone or invite you into the surgery for a face-to-face appointment. Where your condition does not require a face-to-face appointment, our clinician will offer you advice over the phone, and will, if necessary, arrange a prescription. Where a face-to-face appointment is necessary, our clinician will arrange to book you in on a same-day basis whenever possible or on a different day if agreed between you. 

 

Routine Appointments

Each morning Monday to Friday at 8am we offer bookable morning appointments. Afternoon appointments are available 7 days in advance from 10am each day, Monday to Friday.

*Routine appointments are made either by telephone, using our automated phone system, speaking to a receptionist, visiting Reception or on-line through Patient Access.

Please remember that each appointment is timed for one person and ideally one problem only.

If you are unable to keep an appointment, please cancel it as soon as possible, so that it can be given to someone else: even one hours notice means that someone with an acute problem can be seen.

 

Seeing the right clinician

Our clinical team consists of a wide range of highly skilled doctors and nurses. Please be aware that our doctors are on hand to deal mainly with the more complex and serious problems. The majority of problems are more quickly and conveniently dealt with by using the skills of the whole clinical team. If every patient visiting the surgery were to request doctor attention over and above care from any other member of the clinical team, many patients with the greatest need to see a doctor would be kept waiting.  So please ask if an appointment with a practice nurse might be appropriate.

Our practice nurses deal with certain specialist areas and long-term conditions, as well as care for your routine treatment and check-up needs. Doctors are always on hand for support and advice where needed.