How to Make and Cancel an Appointment
Due to the Coronavirus (COVID-19) as advised by Public Health England, until further notice we will be withdrawing the ablity to book appointments online. All requests for appointments will now be triaged. We apologise for any inconvenience this may cause you and thank you in advance for your patience.
To register for this service, please click here.
You can now use the internet to book and cancel appointments with your GP using Patient Access.
How to book an appointment
Due to the coronavirus we have changed the way the practice works. All appointments are facilitated by telephone or video calls with a doctor. If you require an appointment with the doctor or nurse please call the surgery and one of the reception staff will assist you further. All requests for appointments will be triaged. Please DO NOT come to the surgery unless requested to do so by a clinican.
ALL patients will be required to wear a face covering when entering the hospital/practice, unless a valid medical exemption certificate is held. You will be required to have your temperature taken upon entering the practice. Please arrive on time for your appointment. Regrettably, you will be unable to wait in our reception if you arrive too early for your appointment as space is limited and social distancing must be adhered to. Thank you
There are several ways to book an appointment
- Call the surgery choose option 1 and use our automated 24 hour appointment booking system.
- Use Patient Access the online service that allows you to book, confirm, amend appointments as well as access to your medical records including results and order repeat prescriptions.
- Call the surgery and speak to a receptonist.
- Book an appointment at our Reception.
- Routine (non urgent) appointments are available from 8am every morning bookable on the same day only, by telephone, the automated phone system , through the on-line booking system (Patient Access) and in person at Reception.
- We do not offer a walk-in service.
- If you come to reception to make a same day appointment prior to 8am you will be asked to queue until 8am when the appointments are released.
- Once ‘on the day’ appointments have been filled any clinically urgent patients are triaged by the Duty Doctor.
- Pre bookable afternoon appointments are available Monday to Friday from 10am.
- This will not apply to ante-natal appointments—which will continue to be made in advance
- Cevical smear appointments are available to book online in designated clinics with early morning and late evening slots.
When you call us, our reception team will endeavour to make an appointment for you to be seen by an appropriate clinician. If they are unable to offer you an appointment for an urgent condition our duty doctor may either consult with you over the phone or invite you into the surgery for a face-to-face appointment. Where your condition does not require a face-to-face appointment, our clinician will offer you advice over the phone, and will, if necessary, arrange a prescription. Where a face-to-face appointment is necessary, our clinician will arrange to book you in on a same-day basis whenever possible or on a different day if agreed between you.
Each morning Monday to Friday at 8am we offer bookable morning appointments. Afternoon appointments are available 7 days in advance from 10am each day, Monday to Friday.
*Routine appointments are made either by telephone, using our automated phone system, speaking to a receptionist, visiting Reception or on-line through Patient Access.
Please remember that each appointment is timed for one person and ideally one problem only.
If you are unable to keep an appointment, please cancel it as soon as possible, so that it can be given to someone else: even one hours notice means that someone with an acute problem can be seen.
Seeing the right clinician
Our clinical team consists of a wide range of highly skilled doctors and nurses. Please be aware that our doctors are on hand to deal mainly with the more complex and serious problems. The majority of problems are more quickly and conveniently dealt with by using the skills of the whole clinical team. If every patient visiting the surgery were to request doctor attention over and above care from any other member of the clinical team, many patients with the greatest need to see a doctor would be kept waiting. So please ask if an appointment with a practice nurse might be appropriate.
Our practice nurses deal with certain specialist areas and long-term conditions, as well as care for your routine treatment and check-up needs. Doctors are always on hand for support and advice where needed.